Support

Last updated 2 October 2026

Stainback Build is job-site software used by Stainback Construction, its team, its subcontractors and its clients. If something is wrong, or you are stuck, write to us and a person will answer.

Get help

Stainback Construction
Dallas, Texas
info@stainbackconstruction.com

We answer during business hours, Monday to Friday, US Central time. If something is urgent and site work is waiting on it, say so in the subject line.

Getting in

How do I get an account? Your builder creates it. Clients and subcontractors are invited by email and set their own password from the link in that invitation. There is no public sign-up — if you have not been invited, ask the office.

I have forgotten my password. Ask the office and they will send you a reset link, by text or email. Open it, set a new password, and sign in with it. The link is good for a day, works once, and signs out any other device that was signed in to your account.

Two things worth knowing. The link only works if you open the whole thing — some apps shorten long links, and the part after the # is the part that matters. And if two-step sign-in is on for your account you will still be asked for your code afterwards: a reset link is not a way around it.

It says my account has been deactivated. An owner at the builder has switched the account off. That is deliberate and we cannot undo it for you — speak to the office.

It says there have been too many attempts. Sign-in slows down after several wrong passwords, to stop other people guessing at your account. The message says how long to wait. Waiting is enough; nothing is broken and nothing needs resetting.

Two-step sign-in

What is it? If it is switched on for your account, after your password you enter a six-digit code from an authenticator app on your phone. Owners and administrators may be required to use it; for everyone else it is optional, under Settings.

My code is being refused. Two common causes. The code changes every thirty seconds, so use the one showing now rather than one you copied a moment ago. And if you typed the setup key by hand rather than scanning the square code, check it character by character — it contains both the letter S and the digit 5, which are easy to confuse.

I have lost my phone. Use one of the ten recovery codes you were shown when you set it up. Each works once. If you do not have them, write to us — the builder can clear two-step sign-in for your account so you can set it up again on a new phone.

Photos and daily logs

My photos will not upload. Site signal is usually the reason. The app keeps what you have written, so you can leave the screen and come back to it when you have a bar or two. Photos are made smaller on your phone before they are sent, so a log will usually go through on a weak connection even when other apps will not.

Can I delete a daily log? The person who wrote it can, and so can the office. A daily log is the record of what happened on a site on a given day, so we would rather you corrected one than removed it.

What you can see

What appears depends on who you are. A homeowner sees their own build — progress, photographs, the documents shared with them and their conversation with the builder — and keeps access to it after the house is finished. A subcontractor sees the job they were assigned to and nothing financial. Staff see the workspace.

Something is missing that I expected to see. Usually it has not been shared with your role rather than gone. Ask the office to check the folder it is filed in.

Your account

Deleting your account. In the app, under Account. Or write to us and we will do it. Your name, email address and password are erased and every device is signed out. Work you authored stays on the job, attributed to “Former team member”, because a build’s history belongs to the build. If you need something you wrote removed as well, ask and we will.

What is kept, and for how long, is set out in the privacy policy.

Reporting or blocking someone

In the app, press and hold a message or task update and choose Report or Block. A report hides it from you straight away and sends it to the office, who review every report within 24 hours. Blocking hides everything that person writes from you; it does not tell them, and you can undo it under More, Account, Blocked people. To reach the office directly, write to info@stainbackconstruction.com.

Reporting a problem

Email info@stainbackconstruction.com. What helps most: what you were doing, what you expected, what happened instead, and whether it was the website or the app. A screenshot is worth a paragraph.

If you believe you have found a security problem, say so in the subject line and please do not post the details publicly. We would rather hear it from you.